The Chartered Institute of Export and International Trade
Trade
The Chartered Institute of Export and International Trade (trade/technology) faced strained CRM vendor relations impacting delivery. Through balanced collaboration and new governance, vendor performance improved, restoring on-time delivery and enhancing cross-team collaboration.
Repair critical vendor relationship to restore accountability and delivery.
Tense relationship with CRM software vendor causing poor delivery and accountability gaps.
Balanced collaboration with strict accountability, established new governance processes.
Vendor performance improved, on-time delivery restored, better collaboration across teams.
